Get Answers

We have answers to some of your most commonly asked questions — whether you are an employer or a worker. We are also adding new content all the time. Return frequently to see new articles.

plant-image

Filter

getting started

hiring

managing

resources

reset

# getting started

Quick guide for Employers of Domestic Helpers

Coronavirus updates affecting domestic helpers

Do I need to use an employment agency?

How can I avoid fake news?

A Guide for Expectant Parents: Uplifters x Holly Wong Yoga x Fair Agency

Can Filipino domestic helpers relocate with their employer directly to Hong Kong?

How can I renew a Philippine passport in Hong Kong?

Where can I get a COVID-19 test in Hong Kong?

Where can I get tested for COVID-19 in the Philippines?

Can domestic helpers process in Hong Kong since it is difficult to travel with COVID-19?

Do domestic helpers need to go into quarantine when they return to the Philippines?

Special notes on termination while coronavirus restrictions are in place

Requirements for domestic helpers arriving to Hong Kong

Can employers ask domestic helpers to stay in on their day off because of COVID-19 concerns?

How can domestic helpers get a visa extension?

What Labour Department guides are there for domestic helper employment?

What do I need to know about hiring a driver?

What is the Overseas Employment Certificate (OEC)?

How can I get to Fair Employment Agency?

Why is my employment agency calling me?

What should I consider when hiring a co-worker for a domestic helper?

What are the things I should notify my employment agency about?

Fair Employment Agency is no longer at Lockhart Road, Wanchai. Here is our address.

What is the Medical Certificate and why are domestic helpers required to get it?

Which organisations provide courses for domestic helpers?

Tips for a Healthy Employer-Employee Relationship

How can domestic helpers clean windows safely?

Our recommended online resources for domestic helpers

How should I prepare for Chinese New Year?

Can domestic helpers be required for jury service?

Testimonial of the Helper

Basic care for the elderly

Communicating with elderly people with dementia

What holidays are domestic helpers entitled to in 2023?

Where can I find elder care training for domestic helpers?

What do I need to know before I hire a domestic helper for my elderly parents?

What to do if your domestic helper tests positive for COVID in the Philippines before returning to Hong Kong?

Guide on Ethical Recruitment: What are Recruitment fees and related costs?

How can I renew a Indonesian passport in Hong Kong?

Information on Compulsory Testing & StayHomeSafe Scheme

FAQs on the new e-Visa arrangement

Subscribe to the Fair Bulletin

What holidays are domestic helpers entitled to? 2022 Statutory holidays, public holidays, rest days and annual leave

Can domestic helpers receive cash instead of unused annual leave days?

Can domestic helpers get their COVID-19 vaccination in Indonesia before coming to Hong Kong?

Baby and Infant Care Courses for Domestic Helpers. What is the Uplifters Online Baby Care Course?

How can domestic helpers extend their contracts with the same employer for 1-3 months?

How can domestic helpers apply for a visitor visa after their last working date?

Can domestic helpers from the Philippines and Indonesia travel to Hong Kong?

Can domestic helpers get vaccines in the Philippines before coming to Hong Kong? What is the COVID-19 situation there?

What happens if a domestic helper tests positive for COVID-19?

FAQs on the Hong Kong Covid-19 vaccine programme for domestic helpers

Can I make changes to the standard domestic helper employment contract?

Temporary Shelter for Domestic Helpers

What salary should I pay a domestic helper?

# getting started

How should I choose an employment agency?

Special cases: How do I process a domestic helper visa without an agency?

Finished Contract: How do I process a domestic helper visa without an agency?

Contract renewal: How do I process a domestic helper visa without an agency?

FAQs on statutory holidays

# getting started

What is the Fair Hiring Pledge?

Is domestic helper insurance necessary?

Does the employer have to pay for a domestic helper’s medical expenses?

What should a domestic helper’s schedule look like?

How should I begin the hiring process of a domestic helper?

What is the best bank account for domestic helpers?

How should I structure a domestic helper interview?

Top tips for domestic helpers in interviews

Should I get a reference letter from the previous employer?

What should agency fees typically cover?

Accommodation: Do I have to provide a separate room for a domestic helper?

# getting started

Can domestic helpers live out?

FAQs on domestic helper rest days

Is it ok to set a curfew for domestic helpers (e.g. must be home by 9pm)?

Can a domestic helper travel with their employer?

What documents do I need to hire a domestic helper?

# getting started

Am I eligible to hire a domestic helper?

What holidays are domestic helpers entitled to? 2021 Statutory holidays, public holidays, rest days and annual leave

# getting started

How much does it cost to hire a domestic helper?

Are there any cooking classes for domestic helpers?

Counselling for Domestic Helpers

What documents should a domestic helper prepare for holiday travel?

Contact details of relevant Consular Offices

Employment Help and Legal Advice: Service Providers

Where should I call in an emergency?

Hong Kong Government Departments

Are domestic helpers included in the Hong Kong Identity Card (HKID) Replacement Exercise?

# getting started

How can I report or check the license of an employment agency?

# getting started

Information on hiring a local part-time domestic helper

What should I do if there’s a typhoon or rainstorm on a day off or rest day?

Tips and resources on financial management for domestic helpers

# getting started

How can I hire domestic helpers fairly?

How can I update the address on a domestic helper’s contract?

# getting started

How long does processing a domestic helper visa take?

Do domestic helpers need to go through training in the Philippines?

Where can I find help?

Information and resources for pregnant domestic helpers

Key points to consider upon termination of contract

What are the ‘permitted work activities’ under a domestic work visa?

Should I provide a food allowance or share food?

Should I hire a domestic helper who has taken out a loan or is in debt?

Who pays for a domestic helper’s flights to go home?

Tips for employers on gifts and bonuses

FAQs on home leave

Employer Guide for booking HKID appointments online