What does an Administrative Assistant do?

• Provide general administrative support to the Processing Team
• Document management & archiving
• Update CRM system (Salesforce Lightning)
• Handle data compilation and entry
• Manage Whatsapp enquiries from employers and domestic workers
• Assist employers and domestic workers throughout the application process
• Contribute to team effort by accomplishing related tasks as needed
• Provide support to off site tasks (Such as Airport pick up, HKID appointment at HK Immigration)

What does an Operations Consultant do?

• Visa Processing

  • Handle document collection and preparing contracts for visa processing
  • Facilitate end-to-end visa process for migrant domestic workers
  • Guide and support employers and workers throughout the deployment process
  • Liaise with relevant institutions in Hong Kong, the Philippines and Indonesia
  • Improve our service by recommending new practices

• Client and Team Support

  • Track process and client engagement via our CRM system (Salesforce Lightning)
  • Answer calls and communicate the different service types provided by FEA to clients
  • Support other team members through effective communication and duty handover
  • Work closely with other teams to meet targets and deliver desirable outcomes
  • Share new ideas, suggestions and useful information with the team to improve operations
  • Implement process improvements and ethical standards

What does an Operations Intern do?

• Facilitate end-to-end visa process for migrant domestic workers
• Guide and support employers and workers throughout the deployment process
• Liaise with relevant institutions in Hong Kong, the Philippines and Indonesia
• Track process and client engagement via our CRM system (Salesforce Lightning)
• Work closely with other teams to meet targets and deliver desirable outcomes
• Share new ideas, suggestions and useful information with the team to improve operations
• Implement process improvements and ethical standards

Other criteria:

• Flexibility to work on some weekends 
• Open to off-site duties 
• 20 hours a week, 2-3 days a week

Duration:

Please note that the interns should be available for at least 3 months. Some discretions might be given for academic schedules. For more information, please contact hr@fairagency.org

Benefits:

• Gain hands-on, practical experience and industry insights 
• Learn important transferable skills 
• Friendly and supportive working environment with passionate and energetic team members
• Embracing start-up culture of openness, innovation and autonomy 
• Plenty of opportunities for personal and professional growth
• Potential opportunity to develop into part time or full time position at FEA